Mobility Advisor based London [MPI-01068]

A global assignment management and relocation services company is seeking a Mobility Advisor with corporate moving services experience to join the London team.

Role: Mobility Advisor, based London [MPI-01068]

The Mobility Advisor manages a caseload of relocating employees and their families, internationally, and is responsible for managing the entire relocation process: coordinating all services and ensuring high levels of customer satisfaction.


• Accurately create and maintain employee files and databases, utilizing systems to efficiently manage customer files across all relevant parties
• Ensure that systems are updated with service process and provision of information is data privacy compliant
• Comply with financial tasks to assure accurate and timely invoicing, including drafting of invoices, review internal and third party invoices to ensure alignment of service and invoice
• Coordinate and follow-up on all services performed
• Liaise with assignees to implement, coordinate and manage mobility and household goods services, as the primary contact
• Liaise with corporate clients where necessary to gather information or documentation to complete services, clarify service or policy provision.
• Attend face-to-face meetings with client periodically and be based at client site when required
• Participate in regular account-specific communication sessions, team meetings, and learning services to continuously improve performance.
• Ensure assignee and client satisfaction on all services are within KPIs /SLAs
• Facilitate resolution of exceptions and escalations as per client operational guidelines.

Skills and Experience:

• Previous experience (>12 months ideally) in delivery of corporate moving /relocation services
• Ability to maintain confidentiality and display tact and discretion at all times.
• Excellent analytical, interpersonal and communication skills.
• Ability to work in a rapidly changing environment.
• Ability to set priorities, manage time and workload and dependably meet strict deadlines.
• Ability to work efficiently in a high pressured environment.
• Confident can do attitude
• Solution oriented approach to problem solving and decision making.
• Well-developed administration and organisation skills with strong attention to detail.
• Proficient computer skills with experience using Microsoft Office
• Cultural sensitivity and awareness

Remuneration guide: £28,000 per annum

MPI Ref: MPI-01068

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June 5th, 2019 - Hot Jobs, Jobs