Mobility Advisor based London [MPI-01168]

A global assignment management and relocation services company is seeking a Mobility Advisor with corporate moving services experience to join the London team.

Role: Mobility Advisor, based London [MPI-01168]

Scope: The Mobility Advisor manages a caseload of relocating employees and their families, internationally, and is responsible for managing the entire relocation process: coordinating all services and ensuring high levels of customer satisfaction.

Responsibilities:
•    Accurately create and maintain employee files and databases, utilizing systems to efficiently manage customer files across all relevant parties
•    Ensure that systems are updated with service process
•    Comply with financial tasks to assure accurate and timely invoicing
•    Coordinate and follow-up on all services performed
•    Liaise with assignees to implement and manage mobility and household goods services,
•    Liaise with corporate clients to gather information to complete services or clarify policy
•    Attend face-to-face meetings with client periodically and be based at client site when required
•    Participate in regular account-specific communication sessions, team meetings, and learning
•    Ensure assignee and client satisfaction on all services are within KPIs /SLAs
•    Facilitate resolution of exceptions and escalations as per client operational guidelines

Skills and Experience:
•    Previous experience (>12 months) in delivery of corporate moving services is a prerequisite
•    Relocation services experience a strong advantage
•    Ability to maintain confidentiality and display tact and discretion at all times
•    Excellent analytical, interpersonal and communication skills
•    Ability to set priorities, manage time and workload and dependably meet strict deadlines
•    Ability to work efficiently in a high pressured environment
•    Solution oriented approach to problem solving and decision making
•    Well-developed administration and organisation skills with strong attention to detail
•    Proficient computer skills with experience using Microsoft Office
•    Cultural sensitivity and awareness

This role is ideal for corporate move manager or consultant, keen to move into global mobility.

Remuneration guide: £28-31k

MPI Ref: MPI-01168


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March 3rd, 2020 - Hot Jobs, Jobs