Mobility Specialist based Amsterdam MPI-01059

Our client provides world-class corporate relocation solutions for both domestic and international clients. The business requires a Global Mobility Specialist to join their growing team in Amsterdam.

Role: Global Mobility Specialist, based Amsterdam [MPI-01059]

Scope: The overall purpose of the role is to provide coordination of household goods shipments and relocation services for corporate accounts.

Areas of Responsibility

• Manages international and domestic household goods shipments and relocation services for corporate transferees
• Communicates with and between the relocation transferees, the client, internal support members, and all service providers
• Makes the timely decisions required to provide a seamless relocation
• Acts as single point of coordination for a wide range of services for the family
• Manages updates to in-house system from the onset of the relocation through each stage of the process to ensure smooth service delivery and excellent reporting capabilities
• Documents key correspondence and communication with the transferee and partners
• Coordinates with all internal functions to ensure successful transferee
• Exhibits a commitment to accurate and expedient billing to maximize profitability
• Provides clients with transferee status updates, keeping them abreast of issues and solutions

Experience and Skills

• Ideally 2 years’ experience providing customer service by phone and email : Relocation Management Company experience is a plus
• Excellent interpersonal, verbal and written communication skills
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Strong analytical and problem-solving skills
• Self-motivated with strong organizational and time management skills
• Can-do attitude with a genuine desire to help others
• Team oriented, with a strong sense of care and urgency
• MS Office (MS Word, Excel, Outlook, PowerPoint)
• Secondary level education minimum with fluent English a prerequisite

This role in a dynamic team would suit an outgoing individual with great customer service skills and the desire to go above and beyond. As such, industry experience is welcomed, but experience in temporary housing, language coordination, hospitality or destination services, is equally valued.

Remuneration guide:  Up to 40,000 Euros commensurate with experience

MPI Ref: MPI-01059


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May 14th, 2019 - Hot Jobs, Jobs