Operations Manager based France [MPI-01075]

An international relocation management company offering global mobility solutions is seeking an experienced operations manager in Paris.

Role: Operations Manager, based France [MPI-01075]

Scope: The Operations Manager is responsible for managing all aspects of the day-to-day activities of the team, including coaching and training, working on new client implementations and business development.

Key Responsibilities:

• Manage daily activities of the team of six, ensuring quality service delivery to clients and their assignees
• Coach and develop teams managing performance accordingly against goals set
• Ensure team members support assignee population in line with client policies and agreements
• Act as main point of contact for escalations and deal with these accordingly
• Support the drawing up of RFP documents and subsequent implementation projects
• Monitor internal and external client reports for accuracy
• Manage client relationship to promote business retention
• Identify process improvements and collaborate with key stakeholders to implement improvements
• Ensure documentation of all internal processes and procedures
• Manage deadlines and budgets effectively
• Direct multiple projects simultaneously

Experience and Qualifications

• Bachelor’s Degree or equivalent professional experience
• At least 3 years managing a global services team
• Must be fluent in French and English
• Strong relationship building skills at all levels
• Advanced knowledge of Microsoft Office and other software
• Working knowledge of Assignment Pro would be beneficial
• Excellent communication and interpersonal skills
• Ability to travel in line with business needs

This role is heading up the services and operations for the smaller, local team of a large global organisation. As such it’s a great opportunity for a leader, who works well with global teams and management.

Salary guide:      Commensurate with experience

MPI Ref:              MPI-01075

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July 4th, 2019 - Hot Jobs, Jobs