Relocation Consultant FTC (6 mths / 12 mths) based South East [MPI-01107]

A global relocation and assignment management companies, offering a broad portfolio of services now seeks a Relocation Consultant for its UK/EMEA operation to carry out maternity leave cover.

Role: International Relocation Consultant, based UK, South East, FTC 6-12 months [MPI-01107]

Responsibilities:

• Act as main point of contact for assignee and family for relocation / assignment management services providing a policy briefing to all assignees
• Conduct a needs analysis to establish assignee’s specific requirements and address needs, adjusting services and counselling to changing needs through the move process
• Coordinate and manage the delivery of third party services (home search, destination services, move management, immigration, tax services, training and spousal counselling)
• Proactively manage continuing advice and support to the client contacts and assignee through the assignment
• Provide direction in relation to policy and benefits counselling, work flow administration, rental assistance coordination, financial services and supplier coordination
• Act as liaison between Tax & Compensation team and customer service team (cost projection, balance sheet review)
• Prepare assignment documentation in accordance with client policies and assignment specific parameters maintaining file documentation and ensuring data integrity
• Review and evaluate exception requests providing solutions to clients in the move based scenarios that arise
• Facilitate the expense management process by updating databases for all third party payments and expenses
• Control caseload of transferees ensuring a high level of service satisfaction
• Measure customer satisfaction on a timely basis
• Prepare monthly and quarterly reports for distribution both internally and externally
• Assist with the on-boarding of new team members
• Work with management on various projects

Skills and Experience:

• Bachelors’ degree or equivalent with 1 – 4 years’ experience in customer service role
• Previous experience in assignment management / relocation services including comp & bens required
• Global Mobility Specialist (GMS) certification preferred
• Direct client interaction and advisory experience required
• Fluency in a foreign language(s) preferred
• Proficiency in Microsoft Office suite of products
• Strong verbal and written communications skills as well as excellent customer service
• Basic math skills (addition, subtraction, etc., percentages and fractions
• Strong attention to detail with the ability to multitask in a fast-paced environment

Remuneration guide: £33k-£38k pro rata

MPI Ref: MPI-01107


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September 5th, 2019 - Hot Jobs, Jobs